Safe Havens in Kent and Medway

Safe Havens offer face-to-face mental health support.   

If you visit a Safe Haven, you must wear a face mask and have a temperature check upon arrival. Alternatively, virtual consultations via a video call are available. 

Canterbury, Maidstone, Medway and Thanet Safe Havens, run by Mental Health Matters, are available 6pm to 11pm, 365 days a year, for people aged 16 plus. 

No appointment or referral is needed. Anyone who lives in Kent or Medway can use the service, regardless of where you live.

The Folkestone and Hythe Safe Haven, run by Hestia, offers an open access walk-in service for residents of Folkestone and Hythe, aged 16 plus,  and is open from 6pm – 11pm weekdays and 12pm – 11pm weekends and Bank Holidays, 365 days a year.

Contact details and the locations of each Haven can be found below and maps showing their locations on the right.

  • Email
  • Phone: 07876 476 703 
  • Visit: Age UK, The Centre, Castle Row, Canterbury, CT1 2QY

Hestia offers an open access walk-in service for residents of Folkestone and Hythe, aged 18 plus, who are experiencing a mental health crisis.

The Folkestone Haven is open from 6pm to 11pm weekdays and 12pm to 11pm weekends and bank holidays.

  • Email
  • Facebook message @hestiafolkestonehaven
  • Phone: 07827 533871
  • Visit: Rainbow Centre, 69 Sandgate Rd, Folkestone CT20 2AF

  • Email
  • Phone: 07484 061684
  • Visit: Kestrel House, Knightrider Street, ME15 6LU.


Phone: 07850 901 151 

Visit: Age UK, MacKenney Centre, Woodlands Road, Gillingham, ME7 2BX

  • Email:
  • Phone: 07850 655 877
  • Visit: Thanet Safe Haven, Holy Trinity Church, St Mary’s Avenue, Dane Valley, Margate, CT9 3TN

Locations of Safe Havens in Kent and Medway


Folkestone and Hythe




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