Patient experience of Covid-19

During the lockdown period Kent and Medway CCG carried out a range of engagement activity to collect feedback of experiences of health services.

Between 26 May and 6 July 2020 we engaged with patients, frontline colleagues, clinicians, partners in local authorities and the voluntary and community sector (VCS), and local communities to gather their experiences of health services during lockdown.

Feedback from more than 3,000 people was collected across the different activities.

The aim was to provide initial feedback from patients and colleagues to support system leaders to make decisions about restarting services while coronavirus is still present and to plan for the future improvement of services.

Headline findings of lockdown experiences of healthcare in Kent and Medway

Supporting reports on individual activities:

Reports from Healthwatch in Kent and Medway:

Further Healthwatch reports are available at

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