MNISA privacy notice

The NHS Kent and Medway Integrated Care Board and NHS England are working together to deliver the advocacy service.  

For the purposes of data protection laws, the NHS Kent and Medway Integrated Care Board and NHS England are “joint controllers” for the use (processing) of your personal information in this notice. This means we have worked together to decide why and how your personal data (processed). It also means we are jointly responsible to you under the law for that processing. 

To confirm: 

  • NHS Kent and Medway Integrated Care Board is responsible for handling your personal information regarding any engagement you have with the MNISA service. 
  • NHS England has responsibility for providing the reporting system that the MNISA service (for example, securely storing any information you provide when engaging with the service). NHS England will also process your de-identified and anonymised data to ensure the service works, can improve and adapt to any changing requirements.

In this notice, any reference to “we”, “us” or “our” is the NHS Kent and Medway Integrated Care Board and any reference to NHS England is given directly.

This notice describes how and why your personal information is used and by who. Any sharing of that information; by who and why. As well as how to contact us or NHS England should you have any questions or concerns about the use of your personal information.

While the NHS Kent and Medway Integrated Care Board and NHS England are joint controllers for your information. The NHS Kent and Medway Integrated Care Board has taken responsibility to be the point of contact for any data protection queries. For further information about NHS England, including how to contact us, please see our privacy notice here. The NHS Kent and Medway Integrated Care Board privacy notice can also be accessed here

Our contact details  

Name: Information Governance    
Address: Kent House, Station Rd, TN23 1PP

The type of personal information we collect  

We collect and process the following information: 

  • Your contact information including name, telephone number, email address. 
  • Health related information. 
  • Date and details relating to your experiences.  
  • Racial or ethnic origin. 
  • How we get the personal information and why we have it. 

The personal information is provided directly by you for one of the following reasons: 

  • We collect personal data from you when you approach the MNISA service to engage with an advocate/the service.
  • We use the personal data, you provide us with, in order to give you relevant support in relation to your experience.

This includes:

  • engaging with the healthcare setting you are involved in to seek improvement, dialogue or understand issues 
  • providing you with any signposting for other support relevant to your situation

NHS England use your personal data to assess the viability of the service and make sure improvement in services for both the MNISA and maternity services. 

This includes using de-identified information to help understand themes and trends raised, scope and reach of the service, to be able to report progress of the pilot and to help understand the impact of the MNISA work. 

We may share your information with the healthcare setting you have told us about. 
We will talk with you about what information we feel may be necessary to share in order to seek improvement or engage in discussions with them about your experiences.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases Kent and Medway and NHS England rely on for processing your information under this service, and of which is special category data are:  

  • Article 6(1)(e) We need it to perform a public task. 
  • Article 9(2)(h) We need it for the provision and management of our health or social care system  

How we store your personal information  

Your personal information is stored securely on NHS England’s, IT system. Your personal information will not be routinely accessed by anyone in the NHS Kent and Medway Integrated Care Board or NHS England, apart from the MNISA themselves unless a technical issue arises with CRM and it is necessary for NHS England to assess the issue to maintain the security and functionality of the system and its data. Or, your advocate is absent and your case, with your agreement, is transferred. We and NHS England will retain and dispose of your personal information in line with the NHS records management.

Your data protection rights 

Under data protection law, you have a number of data protection rights. For example, right of access, where you have the right to ask us for copies of your personal information. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

The regulatory body responsible for upholding data protection, the Information Commissioner’s Office (ICO) also has information regarding data subject rights which can be found here

Please contact us at NHS Kent and Medway Integrated Care Board if you wish to make a request. 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us.

Write to: Dan Clement, NHS Kent and Medway ICB, Gail House, Lower Stone Street, Maidstone, MW1 6NB.
Phoen: 01634 335020 

You can also complain to the ICO if you are unhappy with how we have used your data. Their address is:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,
SK9 5AF.
Helpline number: 0303 123 1113 

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