Complaints about GP practices, dentists, pharmacists and opticians
For concerns, enquires or complaints relates to care you have received from a GP, dentist, pharmacist or optician.
Complaints about GP practices, dentists, pharmacists
Contacting your provider directly
If your concern, enquiry or complaint relates to care you have received from a GP, dentist, pharmacist or optician, the first step will be to contact them directly.
Each provider has their own complaints procedures and they can help you with any problems that have arisen and can help with any complaints relating to their services.
NHS Kent and Medway
NHS Kent and Medway ICB may be able to consider your about GP practices, dentists, pharmacists and opticians. If you do not want to contact the practice directly about your complaint or you are unsure what to do or who to contact, please get in touch with the Patient Experience Team at NHS Kent and Medway ICB, who will be able to be able to guide you on the best way forward with your complaint.
Please note that NHS Kent and Medway ICB are not able to progress a complaint that has already been raised with the provider of the service.
If you are unsure what to do or who to contact, please get in touch with the Patient Experience Team at NHS Kent & Medway, who will be able to guide you.
Contact details for NHS Kent and Medway Patient Experience Team
Contact the team on:
- Email: kmicb.patientexperience@nhs.net
- Phone: 01634 335095 Option 7
- Post: Patient Experience Team, 2nd Floor, Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB
Office Hours are between 8am - 4pm excluding weekends and Bank Holidays.
In your correspondence, please could you ensure you have included your:
- Full name
- Postal address, email address and daytime telephone number
- The patient's full name, date of birth and NHS number (if known), if you are complaining on behalf of someone else
- The patient's consent for you to act on their behalf if you are making the complaint for them.
- The patient's GP practice.
We also request that you confirm that you are happy for us to forward your concerns to the service that you are complaining about (if appropriate).
Please include as much detail in your complaint as possible, such as names of staff, locations, dates, and times of events, if you are able to. If you have specific questions that you want answers to, it is helpful for you to list them.
Telling us what outcome you are seeking will help us resolve your concerns to your satisfaction, wherever possible.