Contacting providers

If you want to say something good, ask a question, or complain about the care you got, you should contact the place that treated you. Hospitals have their own ways to help with complaints, and the PALS team can guide you if you need help.

Subject access requests

Under the GDPR/Data Protection Act 2018, you have the right to make a request to see or obtain copies of the information the organisation holds about you. 

Subject access requests

Freedom of information requests

The Freedom of Information Act 2000 (FOIA) gives you the right of access to information held by NHS Kent and Medway.

Freedom of information requests

Dartford and Gravesham NHS Trust

Dartford and Gravesham Trust is responsible for:

  • Darent Valley Hospital
  • Erith and District Hospital - Radiology Service
  • Gravesham Community Hospital - Outpatient Service
  • North Kent Community Diagnostic Centre (CDC) - outpatient diagnostic service
  • Centre at Queen Mary's Hospital, Sidcup - number of specialist services that are available to patients as part of our Planned Care

Dartford and Gravesham NHS Trust website

Patient Advice and Liaison Service (PALS)

dgn-tr.PALS@nhs.net 

East Kent Hospitals University NHS Foundation Trust (EKHUFT)

 East Kent Hospitals University NHS Foundation Trust is responsible for: 

  • Queen Elizabeth the Queen Mother Hospital
  • Kent and Canterbury Hospital
  • William Harvey Hospital
  • Buckland Hospital
  • Royal Victoria Hospital
  • Estuary View

EKHUFT website

Patient Advice and Liaison Service (PALS)

ekh-tr.pals@nhs.net 

G4S Non-emergency Patient Transport Services (NEPTS)

G4S Non-emergency Patient Transport Services (NEPTS) is responsible for non-emergency patient transport services.

G4S Patient Transport Service website

Patient Advice and Liaison Service (PALS)

km.pts1@nhs.net 

 

Kent and Medway Mental Health NHS Trust

Kent and Medway Mental Health NHS Trust is responsible for:

  • Albion Place Medical Centre, Maidstone
  • Archery House, Dartford
  • Bay Tree House, Maidstone
  • Bridge House, Maidstone
  • Britton House, Gillingham
  • Brookfield Centre, Dartford
  • Chris Ellis Centre, Sittingbourne
  • Darenth Wood Road, Dartford - Jasmine Ward
  • Eureka Place, Ashford
  • Highlands House, Tunbridge Wells
  • Invicta House, Maidstone
  • Kings Road Clinic, Herne Bay
  • Laurel House, Canterbury
  • Littlebrook Hospital
  • Medway Maritime Hospital - Disablement Services Centre
  • Medway Maritime Hospital - Newhaven Lodge Rehabilitation Unit
  • Priority House, Maidstone
  • St Martin's Hospital, Canterbury
  • St Martin's Hospital, Canterbury - Gregory House
  • St Stephen's Health Centre, Ashford - East Kent Neuropsychiatry Service
  • Trevor Gibbens Unit, Maidstone
  • 11 Ethelbert Road Rehabilitation Service
  • 111 Tonbridge Road Rehabilitation Unit
  • Thanet Mental Health Unit, Margate - Woodchurch Ward
  • The Red House, Maidstone
  • The Beacon Centre, Ramsgate

Kent and Medway Mental Health NHS Trust website

Patient Advice and Liaison Service (PALS) and Complaints

kmpt.pals.kmpt@nhs.net 

Kent Community Health NHS Foundation Trust (KCHFT)

Kent Community Health NHS Foundation Trust is responsible for community nursing and therapy services in Kent.

KCHFT website

Patient Advice and Liaison Service (PALS)

kentchft.PALS@nhs.net 

Local authorities

Feedback and Complaints to local Councils, including social care, education, school transport housing, roads, pavements and travel, libraries and archives, environment, waste and recycling etc.

Kent County Council

Medway Council

NHS England

For information about NHS England and complaints, please visit the following links:

NHS England website

NHS England - Feedback and complaints about NHS services

While not exhaustive, the following is a list of services that NHS England central complaints team will retain the handling of after 1 April 2025: 

  • Health and justice - for health services in prisons and other custodial settings
  • Armed forces health
  • Section 7a (Public Health Immunisations and Vaccinations)
  • Primary Care Support England (PCSE)
  • Services delivered nationally by NHSE to patients/public (such as Screening Call and Recall, NHS App etc) 

North East London NHS Foundation Trust (NELFT) (Children’s Mental Health Services)

North East London NHS Foundation Trust is responsible for:

  • Children and Young People's Mental Health Service (CYPMHS)
  • Children's learning disabilities, autism and attention deficit hyperactivity disorder (ADHD)
  • Adolescent Hospital
  • Eating Disorder Service
  • Kent Emotional Wellbeing Team and Medway Emotional Support Team
  • Kent Primary Care Network Children's and Young People's Mental Health practitioner (PCN MHP)

NELFT NHS Foundation Trust website