Contact us

Get in touch

NHS Kent and Medway
2nd floor
Gail House
Lower Stone Street
ME15 6NB

Call us on 01634 335095 and select one of the following options:

  • General enquiries – Option 1
  • Engagement Team – Option 2
  • Medicines Optimisation Team – Option 3
  • Primary Care Contracting Team (Patient Allocations) – Option 6
  • Complaints Team – Option 7
  • All Age Continuing Care and Specialist Assessments and Placements Team – Option 8
  • Operational Co-ordination Centre – Option 9

You can also email our General queries email.

If appropriate to your query please include: 

  • full name
  • phone number
  • hometown
  • GP practice you are registered to.

Tell us about your experience

We continuously use feedback from patients and the public to help us improve services and want to hear from you. 

Email our engagement team to tell us what works well and what you think we could improve. For more ways to help shape local health services visit our get involved section.

Comments, compliments and complaints

Anyone can make a complaint including, patients, someone acting on behalf of the patient with their written consent, or anyone affected by the actions of an NHS body.

If you would like to send us a complaint, comment or compliment about NHS Kent and Medway or any of the services we commission, visit our comments and complaints page.

Freedom of information (FOI)

For information on making FOI requests, and our disclosure log, go to our freedom of information page.

Media enquiries

Contacts for the media are on our news page.

Protecting our people from abuse

All NHS colleagues have the right to work in a safe environment and be treated with courtesy and respect so we can help you.

Where appropriate, we have empowered our colleagues to politely end phone calls if they are subjected to aggressive or abusive behaviour.

Any abuse, aggression or anti-social behaviour, either in person, over the phone, or online, will not be tolerated.

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