How can a GP practice apply for change?

If a GP practice wants to make a big change (for example, move to a new building or close a branch), it must:

  1. Make an application explaining what they want to do and why.
  2. Send the plan to NHS Kent and Medway for approval.
  3. Show the practice has engaged with and spoken to patients, and listened to their views. This is a legal duty.
  4. Explain in the plan how the practice intends to respond to patient feedback and, if issues or concerns are raised, how they will be mitigated.

Talking to patients

Before proposing changes, GP practices must:

  • tell patients what is happening in clear language.
  • ask for feedback on their proposals through meetings, surveys, and their Patient Participation Group (PPG).
  • explain how the proposed change will affect people and what support is available.

What is NHS Kent and Medway's role?

We are responsible for making sure GP practices deliver the services required under their NHS contract. It also has to balance the needs of each practice with those of the local community.

We have a duty to make sure due process has been followed, that patients and stakeholders have been engaged with and the proposed changes do not affect the delivery of the national contract. We can, however, ask the practice to put measures in place to address any patient concerns.

If a GP practice decides to hand back its contract and stop providing services, we would explore options and ensure that local people continue to have access to care.

How are decisions made?

Once an application from a general practice to change is received, NHS Kent and Medway will review the application, the patient engagement and how the practice intends to respond to any issues raised.

The application is considered by the General Practice Contract Oversight Group, an advisory group,  and then ratified - or challenged - by the Primary Care Strategic Oversight Committee. This committee has representatives from the primary care team in the ICB, from the Local Medical Committee (who represent all Kent and Medway GPs), the ICB's quality team and GPs. The outcome of the committee is communicated back to the applicant.