Accessibility statement

This page explains how we make sure this website is accessible to all users. It is important to us that our website is easy to use and can be understood by people visiting the site.

We want to make sure we make reasonable adjustments to enable our patients, service users and website visitors to receive information in formats that they can understand and appropriate support to help them communicate. It is our duty under the Equality Act 2010.

Accessibility statement 

This website is run by the Communications Team. We want as many people as possible to be able to use these websites.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300 per cent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

The accessibility toolbar sits at the bottom of your screen and allows you to change the text size, language and colour contrast of the website.

We’ve also made the website text as simple as possible to understand. We’re committed to using plain English on our website to make sure the information is easy to understand.

If you find information on our site that you think should be clearer, please tell us by emailing We will need to know the details of the page you were looking at; information you thought should be clearer and anything else you think would help us to improve this.

How accessible is our website?

We know some parts of websites aren’t fully accessible:

  • Our policies, strategies and frameworks are saved in PDF format.
  • Agendas, papers and minutes for our committees and meetings in public are saved in PDF format.
  • Some videos don’t have captions.

What to do if you can’t access parts of our website

If you need information on our websites in a different format, please email the Communications Team: We’ll consider your request and get back to you within 14 days. We’re always looking to improve the accessibility of our website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact our Communications Team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (websites and mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Non-accessible content

Many of our PDFs don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2. Where these are no longer being updated, we do not intend to recreate them in accessible versions as this would be a disproportionate burden

Why do we add documents as PDF?

  • we add some PDFs as downloads of reports or publications
  • our annual reports and other reports, which must, by law, be laid before parliament in a printed version, and then appear unaltered
  • downloads intended for print purposes, such as posters.

We try to make sure that PDF documents on our website are as accessible as possible. If you are having problems accessing a particular document, please let us know at

Is there anything I can do to make PDF documents more accessible?

Useful information about ways to make Acrobat documents more accessible is provided on Adobe’s website.

Further information can be found on Adobe pages on accessibility.

What we’re doing to improve accessibility: Our glossary

We have put together a glossary of terms to improve our information and explain difficult or long words on our website. We value your feedback, so if you have any comments about or suggestions for the glossary, please let us know by emailing


Any documents we are required to change from a PDF to a web page are being worked through and we will have all necessary pages in place by 1 March 2023.

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