2021/22 engagement work

You can find out more about the projects we engaged on during 2021/22 and how we have used people's feedback to improve services. 


We worked with the Cancer Alliance and local people to find out about people's experiences of having diagnostic tests such as endoscopy and the barriers they felt prevented them. Find out more.

We've been working with patients, the public and stakeholders this year to understand whether they planned to have a Covid vaccine once it was available to them and to understand their experience of NHS services during the first wave of Covid-19. Find out more.

Thank you to everyone who has told us about their experiences of Long Covid so far.

We have heard from more than 500 Kent and Medway residents about what it is like to live with Long Covid and which services and support matter most to you. Your views helped shape the Post Covid Assessment Service, which was launched in May 2021. 

A report of what people have told us can be found here.

We have established a Long Covid Patient Reference Group made up of patients across Kent and Medway.

The group has been involved in designing services for people with Long Covid including  co-designing an end-to-end pathway for people with Long Covid.

The CCG’s Clinical Cabinet agreed to the new co-designed pathway on 6 January 2022 and specifically thanked the patients who had been involved. See Governing Body papers January 2022, page 111.

In December 2021 Medway Health Scrutiny Committee discussed a report on Long Covid  including the involvement of patients. See section 535, page 4.

We've been working with local people who use demenia services to help us plan improvements for the future. Find out more. 


We worked with people in east Kent to improve diabetes services. Find out more. 

Plans for transformation of east Kent's acute hospital services continued to be developed in 2021/22. The majority of the work of this on-going project took place in the background this year. Find out more about the project here.

We worked with patients at DMC Iwade Healthcare GP practice to improve services. Find out more. 

Thanks to patients, families, carers and professionals across Kent and Medway who worked with the CCG to coproduce a new End of Life Care Strategy. Find out more. 



Patients in Dartford helped with the merger of two GP practices. Find out how they were involved. 


We worked extensively with GP patients in Medway to improve services. Find out more details.

Patients from West Malling Group Practice and people living nearby gave us their views on plans for the local branch surgery. Find out more. 

The Prescription Ordering Direct (POD) service which was available in some parts of  Kent and Medway closed on 31 January 2022.

During 2021, more than 1,000 people took part in a survey that asked why people use the POD telephone service rather than an online app for repeat prescriptions. People were also asked if they had access to digital technology and whether they would be happy to switch over to an online ordering system if it was accessible to them. Find out more. 

Across Kent and Medway, commissioners and providers are working together to transform acute mental health services for adults so that the right support is available for those who need it - this may be as an inpatient in a hospital, at home or in the community. Find out more about how we've been involving people.

We would like to thank people living in Dartford, Gravesham, Swanley, Medway, Sittingbourne and Isle of Sheppey for sharing their experience of using ophthalmology (eye care) services in the past year.

More than 700 people responded to our survey about eye care services and this feedback will be considered and taken into account when we start the process of securing a long-term provider for these services in the near future. Find out more.

In autumn 2021, as part of the process of finding a provider for out of hours clinical home visits, we held two patient meetings to find out your experiences of accessing clinical home visiting appointments and what you would like to see implemented by the new provider. Find out more.

The NHS in Kent and Medway is working to improve mental health care.

Part of this work includes replacing old-fashioned ‘dormitory-style' wards for mental health patients. Find out how patients were involved in our consultation.

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