Wheelchairs community equipment and technology enabled care services


As part of the work leading to a procurement for the Integrated Community Equipment Service in Summer 2023, a series of workshops for prescribers and service users were throughout late January and February, working in collaboration with Kent County Council. We heard what worked well and what could be improved from a range of clinical staff, carers and members of the public.


We need to understand people's experience of these services and hear the views and knowledge from people who use the community equipment service, so please take part in our short survey.

Position Statement for the supply of Multicompartmental Aids

A workshop was held in January 2023 to gather feedback from carers, pharmacists and prescribers on the position statement on the provision of dosette boxes in Kent and Medway, for patients with complex needs. In addition, a survey was circulated to care home managers and forums to ask for their views on the position statement.

We always want to improve our services and make sure they work well for everyone who uses them. So the NHS in Kent and Medway, Kent County Council and Medway Council would like to hear from people that have experience of using the wheelchair, community equipment or technology enabled care  services.

We want to know what works well, and how can we improve what doesn’t work so well.

  1. NHS Kent and Medway wheelchair service (Millbrook Healthcare) provides buggies and wheelchairs for children, young people and adults with a long term disability or illness to enable them to become independently mobile.
  2. NHS and council community equipment services (NRS Healthcare or Medequip) provide equipment to support people to establish, maintain and regain independence by providing access to equipment following hospital discharge, preventing hospital admission and allowing people to be cared for within their own home.
  3. Technology enabled care service (Centra Pulse) supplies, installs, maintains and monitors telecare alarms and technology such as sensors, falls detectors, GPS trackers and lifeline pendants.

Our aim is for the NHS, councils and other partners to work better together which could benefit and improve each of these services to meet people's needs, increase independence and improve people's quality of life.

How you can help

We need to understand people's experience of these services and hear the views and knowledge from people who have access to these services.  So we invite people who have used any of these services directly or as a family member, carer, charity, advocate or as a professional stakeholder - to take part in the online surveys below. 

The surveys are short – so won’t take long, and if you use one or more of the services we would appreciate it if you complete a survey for each of the services you have used.

The surveys started on 20 July and closed on 22 October 2021.

Wheelchair Service Survey

Community Equipment Service Survey

Technology Enabled Care Service Survey

The surveys are now closed and we would like to thank the people who use these services including families, carers and professionals for providing feedback.

The wheelchair service survey and community equipment survey each received more than 100 responses and we will be sharing the reports on the findings and next steps very shortly. 

We are still very keen to hear from more people who use these services across Kent and Medway so if you didn’t get a chance to complete the surveys then there is still the opportunity to tell us about your experiences, please contact us at kmccg.engage@nhs.net or telephone: 01634 335260

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